Terms of Service

Last updated: Jan 15, 2026

Please read this Terms of Service ("Terms," "Terms of Service") carefully before using the https://www.flowfamilymedicine.com/ website (the "Website") operated by Flow Family Medicine, LLC, a Limited Liability Company formed in Massachusetts, United States ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability.

Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

No Medical Advice; No Doctor–Patient Relationship

The content on this Website is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Use of this Website does not create a physician–patient relationship between you and Flow Family Medicine, LLC. A physician–patient relationship is established only after completion of required enrollment processes and acceptance into the practice.

You should not rely on information provided on this Website as a substitute for professional medical advice. In the event of a medical emergency, call 911 or seek immediate medical care.

Protected Health Information (HIPAA Notice)

This Website is not intended for the submission of protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA).

Please do not submit sensitive medical information, diagnoses, test results, or detailed health histories through website forms or unsecured communication methods. Secure communication regarding medical care will be provided through approved systems once you become an established patient.

Prohibited Uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

  • Impersonating or attempting to impersonate Flow Family Medicine, LLC or its employees, representatives, subsidiaries or divisions;

  • Misrepresenting your identity or affiliation with any person or entity;

  • Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;

  • Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;

  • Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;

  • Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;

  • Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;

  • Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;

  • Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;

  • Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;

  • Otherwise attempting to interfere with the proper working of the Website;

  • Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

NO WARRANTY ON WEBSITE

THIS WEBSITE IS PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Availability, errors and inaccuracies

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites.

The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website.

The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

DAMAGES AND LIMITATION OF LIABILITY

IN NO EVENT SHALL FLOW FAMILY MEDICINE, LLC, BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF FLOW FAMILY MEDICINE, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Links to third party websites

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites.

Third-Party Services and Tools

This Website may utilize third-party services, including but not limited to Squarespace, Calendly, and other scheduling, analytics, or communication tools.

We are not responsible for the availability, performance, data handling, or security practices of third-party services. Your use of such services is subject to their respective terms and privacy policies.

Intellectual property and DMCA notice and procedure for intellectual property infringement claims

All contents of this Website are ©2026 Flow Family Medicine, LLC, or third parties. All rights reserved.

Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Flow Family Medicine, LLC.

If you are aware of a potential infringement of our intellectual property, please contact hello@flowfamilymedicine.com.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;

  2. A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;

  3. Your name, email, address and telephone number; and

  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

You may submit your claim to us by contacting us at:

Flow Family Medicine, LLC
Email: hello@flowfamilymedicine.com
Address: 100 Corporate Pl, Suite 503, Peabody, MA 01960
Phone: 351.344.6705

Governing law, severability, dispute resolution and venue

These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of laws provisions.

Any controversy or claim arising out of or relating to these Terms shall be resolved in a court of competent jurisdiction in Essex County, Massachusetts.

YOU AND FLOW FAMILY MEDICINE, LLC, AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. We will not provide notice when changes are made.

Questions

If you have any questions about our Terms of Service, please contact us at:

Flow Family Medicine, LLC
Email: hello@flowfamilymedicine.com
Address: 100 Corporate Pl, Suite 503, Peabody, MA 01960
Phone: 351.344.6705